Interpersonal Business

Those who can be considered “our stars” will always be so, and be the light of our organization. Effectively, the attitude of your staff is the barometer of your organization. A foundation of positive thought will dominate the morale of your entire organization. At all costs, surround your stars with worthy peers!

The manager-managee relationship and balance of power has significantly evolved in recent years. We have often asked those we manage to begin to “think like a manager.” The old school of “management by dictatorship” will only serve to limit the fundamental quality of your staff. We understand the need to nurture and delegate to our staff, but are we willing to relinquish power in the process?

Managers must be very sensitive to the need to speak the language of those they manage. You can’t speak third year French to first year students! It is our responsibility to adjust and adapt to the needs and level of skill for those we manage. It begins with listening, probing questions, and effective follow up by all parties. Find common ground and assist in helping others to find their dream.

The New Year can often bring a loss of rhythm as productivity in the preceding weeks falls to its lowest level of the year. Preparation is your best defense to protect your rhythm. Understand and become familiar with your manufacturers’ new introductions. Focus on your responsibility of selling your best! Take greater control of each sale. Become an industry “expert,” with information on products other than your own. Always come prepared!