Assume that the customer is always “right,” unless they are misguided or misinformed. We must be prepared to “inform” them of our value, in addition to price. Relationships rule American Business; bank on it and promote it. Those that are misguided need your “leadership” and clarification. Provide a public service!?!
Archive for April, 2010
This fundamental separates “the haves” from the “have-nots.” Have we lost the value of the handshake and face value relationships in American Business? Excuses of any kind are a manipulative approach to poor performance. As managers, we must state very clear expectations. And yes, we must hold others fully accountable!