Interpersonal Business

Those who’ve survived in business have done so by never deviating from their model of insuring a positive and rewarding customer experience. Now’s the time to analyze just how user-friendly your company is. Make sure everyone on your staff understands their importance in the total “sales process.” Create a customer experience mission statement, including minimum standards of performance, and then provide the training to fulfill the objective. It’s time to dazzle the marketplace.

With the advances in technology, it’s more important than ever to find balance; we can have too much of a good thing. Capacity is now the issue, as well as keeping an eye on quality over quantity. Representing too many factories dilutes your ability to maintain quality relationships with not only your staff, but also with the factories, that will survive in tougher times.

Assume that the customer is always “right,” unless they are misguided or misinformed. We must be prepared to “inform” them of our value, in addition to price. Relationships rule American Business; bank on it and promote it. Those that are misguided need your “leadership” and clarification. Provide a public service!?!

We all have a different approach and style. Effective management is consistent with strong values. Nice guys can win! A false sense of power will be one’s downfall. Professional space is critical in working relationships. Begin with an open mind and a low profile. Establish an encouraging style before you establish your role. Rise to the occasion for those around you and they will do the same for you.