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	<title>Interpersonal Business</title>
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	<link>http://www.interpersonalbiz.com</link>
	<description>A Sales, Marketing and Management Letter by Keenan Longcor</description>
	<lastBuildDate>Sat, 03 Jul 2010 14:24:15 +0000</lastBuildDate>
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			<item>
		<title>“THE IMPORTANCE OF CUSTOMER SERVICE” Vol. LXVII</title>
		<link>http://www.interpersonalbiz.com/2010/07/%e2%80%9cthe-importance-of-customer-service%e2%80%9d-vol-lxvii/</link>
		<comments>http://www.interpersonalbiz.com/2010/07/%e2%80%9cthe-importance-of-customer-service%e2%80%9d-vol-lxvii/#comments</comments>
		<pubDate>Sat, 03 Jul 2010 14:24:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Management Strategies]]></category>
		<category><![CDATA[Sales Staff]]></category>
		<category><![CDATA[Sales Strategies]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customers]]></category>

		<guid isPermaLink="false">http://www.interpersonalbiz.com/?p=144</guid>
		<description><![CDATA[Today’s level of customer service has been reduced to “let’s make it as difficult as possible for the customers so they’ll stop calling to pester us.”  We are so used to not getting a high level of customer service that we, in turn, have lost sight of its high importance.  We need our customers!  It’s paramount today to bring clarity, on a daily basis, to the priority and value of quality customer service.      ]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>“FUNDAMENTALS OF COLLECTION” Vol. LXVI</title>
		<link>http://www.interpersonalbiz.com/2010/06/%e2%80%9cfundamentals-of-collection%e2%80%9d-vol-lxvi/</link>
		<comments>http://www.interpersonalbiz.com/2010/06/%e2%80%9cfundamentals-of-collection%e2%80%9d-vol-lxvi/#comments</comments>
		<pubDate>Tue, 15 Jun 2010 23:54:13 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Collection Strategies]]></category>
		<category><![CDATA[Management Rewards]]></category>
		<category><![CDATA[Management Strategies]]></category>
		<category><![CDATA[Collection]]></category>
		<category><![CDATA[Commitment]]></category>
		<category><![CDATA[Receivables]]></category>
		<category><![CDATA[Strategies]]></category>

		<guid isPermaLink="false">http://www.interpersonalbiz.com/?p=132</guid>
		<description><![CDATA[In business there is an assumed mutual commitment:  If I deliver, you will pay.  This applies both to customers who do not pay their bills and manufacturers who do not pay commissions due their sales agencies.  Be specific in your collection conversations, take notes, remain sincere, but hold the other party accountable.  Basically, anyone who fails to pay for goods or services delivered in good faith has “your money in their pocket!”]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>“MOMENTUM and TIMING &#8211; WHEN YOUR HOT (or NOT)” Vol. LXV</title>
		<link>http://www.interpersonalbiz.com/2010/06/%e2%80%9cmomentum-and-timing-when-your-hot-or-not%e2%80%9d-vol-lxv/</link>
		<comments>http://www.interpersonalbiz.com/2010/06/%e2%80%9cmomentum-and-timing-when-your-hot-or-not%e2%80%9d-vol-lxv/#comments</comments>
		<pubDate>Tue, 01 Jun 2010 23:53:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Management Strategies]]></category>
		<category><![CDATA[Sales Strategies]]></category>
		<category><![CDATA[Challenges]]></category>
		<category><![CDATA[Managers]]></category>
		<category><![CDATA[Momentum]]></category>
		<category><![CDATA[Winner]]></category>

		<guid isPermaLink="false">http://www.interpersonalbiz.com/?p=125</guid>
		<description><![CDATA[Everyone wants to be a winner.  Momentum is the gift that makes it simple. While there are no guarantees, great managers can create it!  When "Mo" is in your pocket, the question should be, just how great is your potential, how deep is your well, and how long is your rainbow?!  Also potential for waves of "bad Mo", this is when you earn your stripes as a manager.  Share positive and confident perspective, or who will?  Listen to the same voice that provided confidence in less challenging times.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>“MANAGEMENT AND PERSONAL GROWTH” Vol. LXIV</title>
		<link>http://www.interpersonalbiz.com/2010/05/%e2%80%9cmanagement-and-personal-growth%e2%80%9d-vol-lxiv/</link>
		<comments>http://www.interpersonalbiz.com/2010/05/%e2%80%9cmanagement-and-personal-growth%e2%80%9d-vol-lxiv/#comments</comments>
		<pubDate>Sat, 15 May 2010 23:51:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Management Rewards]]></category>
		<category><![CDATA[Management Strategies]]></category>
		<category><![CDATA[Sales Staff]]></category>
		<category><![CDATA[Advancement]]></category>
		<category><![CDATA[Objectives]]></category>
		<category><![CDATA[Personal Growth]]></category>
		<category><![CDATA[Strengths]]></category>

		<guid isPermaLink="false">http://www.interpersonalbiz.com/?p=120</guid>
		<description><![CDATA[Can management expect continued personal growth from their staff?  Other professions i.e., doctors, attorneys expect it, why shouldn’t we?  Begin by explaining to your staff that you/we deserve more!  Consider an educational investment in your staff.  What are your and their one to five year objectives?  All members must define their road map.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>“UNEXPECTEDLY LOSING YOUR JOB” Vol. LXIII</title>
		<link>http://www.interpersonalbiz.com/2010/05/%e2%80%9cunexpectedly-losing-your-job%e2%80%9d-vol-lxiii/</link>
		<comments>http://www.interpersonalbiz.com/2010/05/%e2%80%9cunexpectedly-losing-your-job%e2%80%9d-vol-lxiii/#comments</comments>
		<pubDate>Sat, 01 May 2010 23:50:42 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Loss of Job]]></category>
		<category><![CDATA[Management Rewards]]></category>
		<category><![CDATA[Management Strategies]]></category>
		<category><![CDATA[Advice]]></category>
		<category><![CDATA[Blame]]></category>
		<category><![CDATA[Jobless]]></category>
		<category><![CDATA[Phases]]></category>

		<guid isPermaLink="false">http://www.interpersonalbiz.com/?p=116</guid>
		<description><![CDATA[Using a friend’s loss-of-job experience – he was a casualty of management’s jealousy over his success while the corporation as a whole was failing - the feelings, anxieties, and path to a successful and fulfilling resolution are discussed in three phases.  Phase One’s most devastating emotion is “finding blame,” because it wastes creative potential in finding a solution to the problem.  Phase Two involves getting past thinking of our employment as how we are defined by society, then having confidence in “our own advice.”  Phase Three comes in accepting reality, then rebuilding by charting the future and sticking to the game plan.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>“IS THE CUSTOMER ALWAYS KING?” Vol. LXII</title>
		<link>http://www.interpersonalbiz.com/2010/04/%e2%80%9cis-the-customer-always-king%e2%80%9d-vol-lxii/</link>
		<comments>http://www.interpersonalbiz.com/2010/04/%e2%80%9cis-the-customer-always-king%e2%80%9d-vol-lxii/#comments</comments>
		<pubDate>Thu, 15 Apr 2010 23:50:16 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Management Strategies]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Sales Strategies]]></category>
		<category><![CDATA[Sales With Purpose]]></category>
		<category><![CDATA[Clients]]></category>
		<category><![CDATA[communicate]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://www.interpersonalbiz.com/?p=111</guid>
		<description><![CDATA[Assume that the customer is always “right,” unless they are misguided or misinformed.  We must be prepared to “inform” them of our value, in addition to price.  Relationships rule American Business; bank on it and promote it.  Those that are misguided need your “leadership” and clarification.  Provide a public service!?!       ]]></description>
		<wfw:commentRss>http://www.interpersonalbiz.com/2010/04/%e2%80%9cis-the-customer-always-king%e2%80%9d-vol-lxii/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>“FOLLOW UP AND FOLLOW THROUGH” Vol. LXI</title>
		<link>http://www.interpersonalbiz.com/2010/04/%e2%80%9cfollow-up-and-follow-through%e2%80%9d-vol-lxi/</link>
		<comments>http://www.interpersonalbiz.com/2010/04/%e2%80%9cfollow-up-and-follow-through%e2%80%9d-vol-lxi/#comments</comments>
		<pubDate>Thu, 01 Apr 2010 23:49:36 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Management Rewards]]></category>
		<category><![CDATA[Management Strategies]]></category>
		<category><![CDATA[Commitment]]></category>
		<category><![CDATA[Excuses]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Performance]]></category>

		<guid isPermaLink="false">http://www.interpersonalbiz.com/?p=107</guid>
		<description><![CDATA[This fundamental separates “the haves” from the “have-nots.” Have we lost the value of the handshake and face value relationships in American Business?  Excuses of any kind are a manipulative approach to poor performance.  As managers, we must state very clear expectations.  And yes, we must hold others fully accountable!]]></description>
		<wfw:commentRss>http://www.interpersonalbiz.com/2010/04/%e2%80%9cfollow-up-and-follow-through%e2%80%9d-vol-lxi/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>“THE ULTIMATE PHYSICAL INVENTORY” Vol. LX</title>
		<link>http://www.interpersonalbiz.com/2010/03/%e2%80%9cthe-ultimate-physical-inventory%e2%80%9d-vol-lx/</link>
		<comments>http://www.interpersonalbiz.com/2010/03/%e2%80%9cthe-ultimate-physical-inventory%e2%80%9d-vol-lx/#comments</comments>
		<pubDate>Mon, 15 Mar 2010 17:56:59 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Management Strategies]]></category>
		<category><![CDATA[Sales Strategies]]></category>
		<category><![CDATA[Sales With Purpose]]></category>
		<category><![CDATA[Assets]]></category>
		<category><![CDATA[Priorities]]></category>
		<category><![CDATA[Sales Priorities]]></category>

		<guid isPermaLink="false">http://www.interpersonalbiz.com/?p=96</guid>
		<description><![CDATA[It is time to inventory your “soft assets,” your business relationships.  Review the 80/20 theory and its impact on all your performing assets.  What is the cost of holding on to underperforming assets?  Are you prepared to “close out” your “obsolete” inventory?  We must often cut our losses quickly.]]></description>
		<wfw:commentRss>http://www.interpersonalbiz.com/2010/03/%e2%80%9cthe-ultimate-physical-inventory%e2%80%9d-vol-lx/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>”WHEN IS IT TIME TO SELL YOUR BUSINESS?” Vol. LIX</title>
		<link>http://www.interpersonalbiz.com/2010/03/%e2%80%9dwhen-is-it-time-to-sell-your-business%e2%80%9d-vol-lix/</link>
		<comments>http://www.interpersonalbiz.com/2010/03/%e2%80%9dwhen-is-it-time-to-sell-your-business%e2%80%9d-vol-lix/#comments</comments>
		<pubDate>Mon, 01 Mar 2010 17:55:12 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Management Rewards]]></category>
		<category><![CDATA[Management Strategies]]></category>
		<category><![CDATA[Assets]]></category>
		<category><![CDATA[Priorities]]></category>
		<category><![CDATA[Sales Priorities]]></category>

		<guid isPermaLink="false">http://www.interpersonalbiz.com/?p=92</guid>
		<description><![CDATA[This is an emotional and very personal decision.  Wait until it becomes obvious.  While financial aspects are one consideration, they should never be the only one.  Physical and emotional fitness often play a much more significant role.  If fulfillment and personal satisfaction are missing, you deserve to find it!  Create your plans and agenda for future.  At all costs, protect the current and former heritage of your company.]]></description>
		<wfw:commentRss>http://www.interpersonalbiz.com/2010/03/%e2%80%9dwhen-is-it-time-to-sell-your-business%e2%80%9d-vol-lix/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>“THE IMPACT OF ONES ATTITUDE” Vol. LVIII</title>
		<link>http://www.interpersonalbiz.com/2010/02/%e2%80%9cthe-impact-of-ones-attitude%e2%80%9d-vol-lviii/</link>
		<comments>http://www.interpersonalbiz.com/2010/02/%e2%80%9cthe-impact-of-ones-attitude%e2%80%9d-vol-lviii/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 17:44:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Management Strategies]]></category>
		<category><![CDATA[Sales Management Abundancy]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Manager]]></category>
		<category><![CDATA[Stars]]></category>

		<guid isPermaLink="false">http://www.interpersonalbiz.com/?p=82</guid>
		<description><![CDATA[Those who can be considered “our stars” will always be so, and be the light of our organization.  Effectively, the attitude of your staff is the barometer of your organization.  A foundation of positive thought will dominate the morale of your entire organization.  At all costs, surround your stars with worthy peers!  ]]></description>
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		<slash:comments>0</slash:comments>
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