Interpersonal Business

Establish priority in your schedule. If your objective is to have a personal conversation with a client, never leave a message! You must take full responsibility for initiating your priority conversations. Create a sense of urgency regarding appointments; make your customers adapt to your schedule. Don’t be afraid to position and create an equal sense of value of your time in the eyes of your customers.

How we see ourselves is as real as real can get. Our self-perception can easily preclude, limit and eliminate our ability to learn and succeed. How others perceive us is often so important that we compromise our standards in order to please. Management must be flexible, decisive and, above all, consistent; lead by example. In viewing others, it’s easy to jump to conclusions. Always remember that if something simply doesn’t make sense, there is more to the story.