Interpersonal Business

Today’s level of customer service has been reduced to “let’s make it as difficult as possible for the customers so they’ll stop calling to pester us.” We are so used to not getting a high level of customer service that we, in turn, have lost sight of its high importance. We need our customers! It’s paramount today to bring clarity, on a daily basis, to the priority and value of quality customer service.

In business there is an assumed mutual commitment: If I deliver, you will pay. This applies both to customers who do not pay their bills and manufacturers who do not pay commissions due their sales agencies. Be specific in your collection conversations, take notes, remain sincere, but hold the other party accountable. Basically, anyone who fails to pay for goods or services delivered in good faith has “your money in their pocket!”

Everyone wants to be a winner. Momentum is the gift that makes it simple. While there are no guarantees, great managers can create it! When “Mo” is in your pocket, the question should be, just how great is your potential, how deep is your well, and how long is your rainbow?! Also potential for waves of “bad Mo”, this is when you earn your stripes as a manager. Share positive and confident perspective, or who will? Listen to the same voice that provided confidence in less challenging times.

Can management expect continued personal growth from their staff? Other professions i.e., doctors, attorneys expect it, why shouldn’t we? Begin by explaining to your staff that you/we deserve more! Consider an educational investment in your staff. What are your and their one to five year objectives? All members must define their road map.