Interpersonal Business

Assume that the customer is always “right,” unless they are misguided or misinformed. We must be prepared to “inform” them of our value, in addition to price. Relationships rule American Business; bank on it and promote it. Those that are misguided need your “leadership” and clarification. Provide a public service!?!

The manager-managee relationship and balance of power has significantly evolved in recent years. We have often asked those we manage to begin to “think like a manager.” The old school of “management by dictatorship” will only serve to limit the fundamental quality of your staff. We understand the need to nurture and delegate to our staff, but are we willing to relinquish power in the process?

We all have a different approach and style. Effective management is consistent with strong values. Nice guys can win! A false sense of power will be one’s downfall. Professional space is critical in working relationships. Begin with an open mind and a low profile. Establish an encouraging style before you establish your role. Rise to the occasion for those around you and they will do the same for you.

No one is born a manager. We must first be well trained at “being managed” before we can ever fully understand managing others. Your best managers are able to think like a sales person. What are the qualities of your best associates? They are self-motivated and creative. They think long-term, are strong producers, establish strong relationships, and challenge us! Your best sales people have the ability to think like managers.