Interpersonal Business

Assume that the customer is always “right,” unless they are misguided or misinformed. We must be prepared to “inform” them of our value, in addition to price. Relationships rule American Business; bank on it and promote it. Those that are misguided need your “leadership” and clarification. Provide a public service!?!

Managers must be very sensitive to the need to speak the language of those they manage. You can’t speak third year French to first year students! It is our responsibility to adjust and adapt to the needs and level of skill for those we manage. It begins with listening, probing questions, and effective follow up by all parties. Find common ground and assist in helping others to find their dream.