Interpersonal Business

The foundation of trust must prevail in establishing new relationships. Trust is required, old baggage is deadly. Don’t be flat footed; we must be aware there are those with their own agendas who are less-than-honest. Being right won’t protect us! Always give benefit of the doubt, and move on quickly when it is not deserved.

Get information out of the office and into the hands of your sales people. Newsletters should be entertaining, provide specifics on product updates, highlight success stories, and encourage input. They should also be accurate, balanced, and not used for self-promotion. Who called this meeting? Sales meetings should have an organized agenda. Address difficult topics at the beginning, recognize your stars, encourage group participation, don’t get caught up in your own voice, and maintain an element of surprise.